With Love Sympathy

Olive & Loom's mission is to bring you traditional, old world goods with a fresh, modern aesthetic. We focus on practical items made using artisanal methods and all natural sources.

So, here we are: Olive & Loom. Soul-made, simple, traditional, functional products. We started our journey in 2016 inspired by the wonderful Turkish Baths / Hamam rooted in the rich history of the Ottoman Empire. We worked directly with independent manufacturers to commission a Modern Peshtemal; a soul-made, hand-loomed towel in current styles and colors. We completed our New Hamam experience with rich Olive Oil soap bars that are natural, moisturizing and soothing, and infused with wonderful fragrances.

• Order Processing: Once your order is placed on www.oliveandloom.com, our team works diligently to process and ship it as quickly as possible. Orders are typically processed within 2-3 business days, excluding weekends and holidays.
• Shipping Options: We offer a variety of shipping options to accommodate your needs, including standard and expedited shipping. Shipping rates and delivery times may vary depending on your location and the shipping method selected during checkout.
• Domestic Shipping: We proudly ship our products across the United States, delivering to your doorstep with trusted shipping partners. You can track the progress of your order using the provided tracking information once it has been shipped.
• International Shipping: For our international customers, we offer shipping to select countries outside the United States. Please note that international shipping rates, customs duties, and taxes may apply and vary depending on your location.
• Shipping Notifications: Once your order has been shipped, you will receive a shipping confirmation email with tracking details, allowing you to monitor the status of your delivery.

• Customer Satisfaction Guarantee: We want you to be completely satisfied with your purchase from Olive & Loom. If for any reason you are not happy with your order, we offer hassle-free returns and exchanges within 30 days of the purchase date.
• Return Eligibility: To be eligible for a return or exchange, items must be in their original condition, unused, and with all tags attached. Please ensure that returned items are securely packaged to prevent damage during transit.
• How to Initiate a Return: To initiate a return or exchange, please contact our customer service team at [insert contact email or phone number]. Our friendly representatives will guide you through the process and provide you with a return authorization number (RA#) if applicable.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and retaining proof of postage for your records.
• Refunds & Credits: Once your return is received and inspected, we will process your refund or exchange promptly. Refunds will be issued to the original method of payment, and exchanges will be processed based on product availability.
• Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact us immediately. We will work swiftly to resolve the issue and ensure your complete satisfaction.